Platinum Guarantee


Treat others the way you want to be treated, a basic philosophy that every single employee adheres to. Treat others the way they want to be treated is one that Platinum Payments adheres to.


The electronic payment industry can be unchartered waters for a merchant. Merchant Services are necessary for running a successful business, but it is also overwhelming and quite frankly, a major pain for most people.


We have professional consultants to make things go as smooth and simple as possible. They take all the guesswork out of the equation so you, the merchant, can focus on what is most important to you.


The Platinum Guarantee was founded by industry veterans who wanted to offer the best possible solution to their customers. They were tired of worrying about the next rate increase being passed down from the big processors and banks.


Platinum Payments offers programs where businesses and merchants need not fear extra markup constantly being added to their account and they can focus on growing their business instead of managing fees.


What exactly is the Platinum Guarantee?


The Platinum Guarantee is a series of guarantees that protect you, the merchant, from any rate increase, buying unnecessary equipment, term based agreements or termination fees when you sign up with us as your electronic payment processor.


One of the important takeaways from the guarantee is being protected from any rate increases. What most Merchants don't think to notice is the small disclaimer from their current processor that states a portion of the rate, or the rate in its entirety will be going up. They most likely had signed an agreement with a spectacular rate, but may not realize that those rates will increase over time. Most processors will do a slight increase twice a year. When a Marchant continues to process after they had received a notice, it is taken by the processor as an agreement to their new terms and conditions.


How will the Platinum Guarantee help my business?


We GUARANTEE that we will not raise those rates. That being said, we cannot control what issuers will do with their rates, but our margin will never increase. We like to have a custom plan for every merchant to best meet their needs. After a few months of processing, we do a reevaluation of the account to make sure the merchant is in the best position we can offer.


If our merchants are happy and doing well, we are happy and doing well. Our success is built upon the success of our clients and we are in it for the long haul. We want to build long-lasting professional relationships, be able to offer the newest technology, products, and services as well as making sure our clients are following the rules and regulations to make sure that they will be protected. We monitor our accounts to make sure that the Merchant is in compliance and taking cards the right way to maximize fraud protection and savings.

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